Returns & Exchanges
At tonies®, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for all unworn and unwashed items in their original packaging. Whether it's a sizing issue or a change of heart, our streamlined process ensures a hassle-free experience for our fashion community.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Print Your Label
Download and print the prepaid shipping label provided at the end of the return request process and attach it securely to your package.
Ship the Items
Drop off your package at any authorized carrier location, ensuring all original tags are attached to the garments.
Receive Your Refund
Once our warehouse inspects the returned items, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing