Frequently Asked Questions
Everything you need to know about your tonies® fashion experience.
How do I determine the right size for my tonies® apparel?
We provide a comprehensive size guide on every product page. Our apparel generally follows a standard fit, but we recommend measuring your favorite garment at home and comparing it to our charts for the most accurate fit.
What is the return policy for clothing and accessories?
We offer a 30-day return window for all unworn, unwashed items with original tags attached. Simply visit our online returns portal to generate a prepaid shipping label.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental U.S. Expedited 2-day shipping is available at checkout for those who need their fashion fix faster.
Are your fabrics sustainably sourced?
Quality and ethics are at our core. We use premium organic cotton and recycled polyester blends in over 80% of our collection to ensure durability while minimizing our environmental footprint.
Can I track my shipment in real-time?
Yes, once your order leaves our warehouse, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.